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August 16th, 2018 01:00
OME 2.2 to 2.4 Upgrade
Hi there.
I've inherited an OME 2.2 system that I need to upgrade to OME 2.4. OME itself is running on Windows Server 2012 R2, and it's connecting to an external SQL Server 2014 database.
The installation gets to the point of "publishing to IIS", and then immediately starts to roll back. Looking at the log files it gets to a point where it's trying to "patch" the database.
EventLogs.Install() - Complete
2017-09-25 09:30:51 PM
"E:\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -i Patches
Program.RunInstall(...)
Database.ApplyPatch()
The database in not compatible with patch version 1.2.0.1160
No database patches were applied.
2018-08-15 04:41:33 PM
"E:\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -u -DatabaseOptions 2084
Program.RunInstall(...)
Website un-install started...
It's at this point it is unhappy. When the rollback is complete the installer states that no changes have been made, but in reality it has completely uninstalled OME. Fortunately both OME and SQL server are running as VMs and I'd taken snapshots.
Would appreciate some help here.
Many Thanks...
DELL-Chris H
Moderator
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9.5K Posts
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August 16th, 2018 07:00
Nimbus2018,
Would you confirm the version you are upgrading from is indeed 2.2, as it appears to be 1.2. If you can provide us with the InstallUtil.log we can verify the previous version. The reason I ask is there is no upgrade path from 1.2 to 2.4, and would cause an uninstall to install 2.4.
Let me know.
nimbus2018
13 Posts
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August 16th, 2018 08:00
Hi Chris,
It's definitely 2.2. See pic below:
Is there a way I can attach the Install log? It's quite large just to paste the entire contents into a forum response...
Many Thanks... James
DELL-Shivendra K
2 Intern
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685 Posts
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August 17th, 2018 10:00
Hi James,
There is a known issue with upgrades to 2.4. Please get in touch with Dell Support to resolve the problem.