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2 Posts
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13732
August 27th, 2015 11:00
Network Monitor service stops after request
Since yesterday I have been experiencing issues with my OpenManage Essentials server. I had noticed yesterday that it did not run the scheduled discovery and inventory, so I attempted to manually run it. It displayed the error notification in the upper right hand corner saying that "DSM Essentials Network Monitor service is not currently running". I have attempted to start the service again and resend the discovery/inventory multiple times, but I almost every time I send a discovery or inventory request the network monitor service immediately stops. Is there any reason why this might be happening? I am using OME 2.0.1.2222.
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DELL-Abhijit P
Community Manager
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711 Posts
0
August 27th, 2015 11:00
Hi,
Thanks for your post. Did you recently add a new discovery range/device in the range? Possibly an issue with a device in the range. If you open the support ticket, they can gather additional logs to get more information.
If you want to isolate the issue, running discovery with limited range may help.
Regards
Abhijit
L_Huffman
2 Posts
0
August 27th, 2015 13:00
Hi Abhijit,
I did add a new discovery range recently, so I deleted it and tried again with the same results. It doesn't matter for what discovery range or device I query a discovery and inventory for - it keeps shutting down the network monitor. How do I open a support ticket?
Thanks!
DELL-Abhijit P
Community Manager
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711 Posts
0
August 28th, 2015 10:00
Thanks for the update.
You can open support ticket for calling following number and providing them with service tags for one of your servers.
800-945-3355
Regards
Abhijit