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11 Posts
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947
February 13th, 2021 02:00
License Manager - Failed to connect to Dell Online
Hi All,
Whenever I try to connect to Dell on-line via Menu->Actions->Connect to Dell Online it always fails
After generating my OTP and entering it, I see the below
There is no need for a proxy and the tick box isn't ticked to use a proxy.
I have this issue on W10 and Server 2019, both version 1.5 and 1.6 do it. I've tried on different devices (domain and non-domain connected just in case it's a GPO setting) with the same result.
There is nothing in the "Dell Licence Manager" Event viewer category.
Can anyone confirm this actually works?
No Events found!
DELL-Erman O
Moderator
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2.8K Posts
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February 15th, 2021 00:00
Hello,
There was an interesting issue. Can you check the manual on page 21 here, https://dell.to/2NrUgBw
If it doesn't work, you can use it via Dell Digital Locker here for now. https://dell.to/3qlobKo
Let us know if this helps!
longhornke85
2 Posts
0
October 5th, 2022 07:00
To tell you, I installed 1.7.0.7 and the same issue is happening.
Even if I tried it on a system where I could use Proxy settings, the same error popped up
longhornke85
2 Posts
0
October 5th, 2022 07:00
I don't see how this information is working. the first link is to the documentation how to do it. Which the person described clearly he did.
the second is just not a solution, but only the online platform