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August 11th, 2015 09:00

Is it me or OME?

New to OME.

Installed OME to 2012R2 Stnd Virtual Server, used local DB (Not Dynamic Memory settings)

Open shortcut on desktop and see a blank page???

Used IE, Chrome, Compatibility mode and even a repair, and still a blank page... 

Tried from local clients, blank page. Tried with firewall up and down, blank page.

Please tell me this is something simple i overlooked?

Thank you

August 12th, 2015 01:00

In the Windows Services please make sure the following services are present and running.

  • DSM BMU SOL Proxy
  • DSM Essentials DA Service
  • DSM Essentials Host Service
  • DSM Essentials Network Monitor
  • DSM Essentials Task Manager
  • SQL Server (SQLEXPRESSOME)
  • World Wide Web Publishing Service

Check if in Microsoft  IIS there is a website for OME.

If one of those is not present please uninstall and install OME again and make sure all prerequisites are installed.

2 Posts

August 12th, 2015 13:00

All services are running and IIS directory is exactly as shown above.

Licensing Manager and Support Assist are working, just not "Essentials"......

No event logs to really direct me in the right direction either.

August 13th, 2015 02:00

Then please do an uninstall of all the components (OME, SupportAssist, SQL, etc)  and restart the server before installing again.

No Events found!

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