iRACS disappearing from Devices list

Hello John

Are you sure the community strings are the same on OME and the iDRAC? What does the troubleshooting tool report when you have SNMP enabled on the iDRAC? Also, what generation servers are these?

There is not a lot involved with discovery and inventory. If discovery and inventory is not working then it is usually something simple like a community string or user name being incorrect. Issues beyond that are usually network/firewall related.

If all of those settings look correct then I would suggest restarting the iDRAC(racadm racreset) and OME. If you go to Preferences>Console Settings there is an option to Restart Services. Here is a good document to reference for OME configuration:

http://en.community.dell.com/techcenter/extras/m/white_papers/20281547

Thanks

Hello Daniel

Many thanks for your reply.

I'm using the public SNMP community string which is the same for the iDrac and OME. I should say that I am using a special user on the iDRac which is not root, only an operator- is this significant?

When I use the troubleshooting tool and test SNMP, it reports an incorrect MIB-II (System Name - how does one change that?), the DRAC inband (Product Name = iDRAC 6) and FluidFS (Cluster name = Euro symbol).

It is a Generation 11 PowerEdge R710 server.

I realise that D&I is a simple task and the iDrac was discovered, inventoried and put into the Devices Tree. The bit I don't understand is when it disappears from the Devices Tree.

I will look into racadm racreset (soft?). I have reset the OME services from the OME website with no change.

Thank you for the white paper, I will read it again.

Kind regards and thanks again

John

I should say that I am using a special user on the iDRac which is not root, only an operator- is this significant?

I don't think that should be an issue.

it reports an incorrect MIB-II (System Name - how does one change that?), the DRAC inband (Product Name = iDRAC 6) and FluidFS (Cluster name = Euro symbol).

The system name should be iDRAC-Servicetag. I'm not sure if you can change the way it displays through the SNMP test. You should be able to change how it is displayed in OME though:

http://en.community.dell.com/techcenter/systems-management/f/4494/t/19448235

The bit I don't understand is when it disappears from the Devices Tree.

It appears to be running the inventory again and resdiscovering, but then it is having issues getting the data so it is removing the entry and being unable to input it again. There are issues reported when using more than one discovery method simultaneously. I suggest reading through this to see if it helps:

http://en.community.dell.com/techcenter/systems-management/f/4494/t/19512525

Thanks

Hello Daniel

Thanks for your persistence with this. I believe my problem is that it is an iDRAC 6 card. I have other servers that that have iDrac 7 cards and show up in OME perfectly. I also have servers with iDrac 6 cards that don't. Updating the firmware to v1.98 (Build 08) doesn't seem to help.

Thank you for that link, I hope it will help me fix this.

Thanks again for all your help

John

Not answered so I posted a better question:

[View:en.community.dell.com/.../19608173:550:0]

The iDracs were disappearing because the server was already in OME - you can't have both. Simple when you know.