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8 Posts
0
14014
August 13th, 2015 17:00
Flextronics power firmware causes server to shutdown
We have been trying to install the Power Firmware for Dell Power Edge R720 Flextronics 750W PSU (PN: N30P9, 6W2PW & D5MW8)'Power_Firmware_GPWR2_WN64_6B.47.9B_A00.exe'
After running the installer, we get the following prompt
The version of this Update Package is newer than the currently installed version.
Software application name: Power Supply
Package version: 6B.47.9B
Installed version: 69.45.99
_________________________________________________________________________________
Executing update...
Device does not impact TPM measurements.
Execution complete
The system should be restarted for the update to take effect.
_________________________________________________________________________________
However once the server reboots, its just doesn't power up. Since our servers are hosted in another data center, the IT personnel informed me that the server is completely powered off and there is nothing on the screen!
Is there any reason as to why after the reboot the server doesn't power up....
Sheldon Dsouza
8 Posts
0
August 15th, 2015 14:00
Anyone..
DELL-Martijn G
291 Posts
0
August 17th, 2015 03:00
Hi Sheldon,
There is a known issue regarding the PSU update. Please take a look at: http://www.dell.com/support/article/us/en/19/SLN294247/EN.
You can always contact support if the server is still under warranty for this issue.
Sheldon Dsouza
8 Posts
1
August 19th, 2015 09:00
Hey Martijn,
I tried the workaround in the article today by installing the Dell Repository and removing that update before exporting the catalog to the OME and it worked!
If its a know issue effecting some Gen 12 PSU's I guess Dell should have removed it from the Online Catalog, rather than the clients installing another program. More of a workaround then solution!