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2 Intern
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743 Posts
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27013
July 15th, 2015 15:00
Discrepancy between Chassis alert Level and OME
Hi,
We have a PSU alert (Power Supply 2 failed) in an m1000e chassis, which shows as Critical and generates an email for us...So far so good.
The same incident (by time) in OME only shows as a Warning.
We can reproduce the state change of this PSU and we get the same responses from Chassis and OME.
The chassis is at f/w 5.02.
OME is the latest.
- Is it possible to change the Alert Level of a particular alert in OME from Warning to Critical??
Thx,
John Bradshaw
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DELL-Rob C
3 Apprentice
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2.8K Posts
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July 16th, 2015 16:00
Hi John,
This seems odd. I wonder if there is a problem with the MIB or alert definition in OME. Can you open a ticket at 800-945-3355 so the support guys can grab the database and get it to engineering?
Thanks,
Rob
DELL-Shivendra K
2 Intern
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685 Posts
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July 16th, 2015 23:00
Hi John,
If you wish to change severity of a particular trap, you can make use of MIB Import Utility which is bundled and installed along with OME.
Video for your reference (Editing a trap definition): en.community.dell.com/.../3570.openmanage-essentials-mib-import-utility
Hope this helps!
DELL-Vijay B
183 Posts
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July 17th, 2015 09:00
Hi John,
Can you share the Alert name/ OID details, so that we can double check whether any discrepancy exists and fix that.
Thanks,
Vijay
bradje1
2 Intern
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743 Posts
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July 19th, 2015 18:00
Here are two screenshots of the same PSU failure at the same time.
The top one is from OME, the bottom one from the Chassis.
Thx
JB
DELL-Shivendra K
2 Intern
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685 Posts
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July 29th, 2015 04:00
Just noticed that your query concerns chassis. You will need to make sure of SNMP trap destination settings on the CMC.
Hope this helps!
DELL-Shivendra K
2 Intern
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685 Posts
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July 29th, 2015 04:00
Hi John,
Thanks for the information about alerts.
The first one is OME's internal health alert which is generated whenever change in overall health status of a device is observed. At this point, the target server's health status would have turned warning (yellow exclamation).
A server would send a SNMP trap if a power supply goes missing / becomes non-functional. I would suggest to check if SNMP trap destination is properly configured on the affected server to send traps to OME when this happens.
How are you monitoring this server, out-of-band (through iDRAC) or in-band (through OS with OMSA)?