DELL OME 2.01.222 System Update not working

Hi Martin,

Couple of things to try:

• Can you check in the logs section in OME UI if you find something obvious?
• Are all the proxy settings proper?
• Can you try restarting the DSM Essentials DAService, then try to import the catalog and see if it works?

Hi Dell-Pupul,

My name is Augustin Mos, not Martin. Friends call me Gusty.

So,

1. the proxy settings are correct and were tested using "Test connection" in Preferences Tab.

2. I've restarted the DSM Essentials DAService and the same, the import of the catalog is not done.

3. In the Logs Tab I can find these, but I'm not sure this is relevant:

Thanks in advance and kind regards,

Gusty

Hi Augustin,

So sorry for the mistake.

I cannot see the attached screenshot.

Can you try restarting DSM Essentials TaskManager Service in sequence with DA service and let us know? Looks like a bump. We might have to open a trouble ticket to see what is wrong with the configuration.

Hi Dell-Pupul,

No problem.

I did as you suggested, but no results. The problem persists.

The log is:

Looks like a trouble ticket. Please call 800-945-3355 and raise a trouble ticket, support guys will be able to look into the configuration and tell what is going wrong.

Hi Dell-Pupul,

Thanks for the answers and support.

Do you know 800-945-3355 is free of charge?

It's interesting that others don't have the problem I have. At least, it seems so.

Maybe a Hotfix, upgrade to a new version or a fresh reinstallation could solve the problem.

What do you think?

Kind regards,

Augustin

Well yeah, probably. A reinstall should fix it but i cannot say that unless i know what the problem is. You can try uninstalling and reinstalling if it is not a production environment, it may work.

i dont find the solution to fix this problem. uninstall is no option in production enviroment.

i have the same problem and canot fix this

axel

What is the address in OME where you are getting the repo from?
What is the version of OME in your environment?

Hi augustinm,

Sorry I didn't mean you although good to hear it was resolved with the upgrade. Axel-zit posted he had the same issue as you.

Current version I use is: 2.1.0.2635.

With this version it's OK, working.

appendix

our proxy use no password

we have solved the problem.

ome version 2.0.1.2222

our solution: menu - settings - console setting - proxy settings

delete entry for the password - connection test - and apply setting

result we can change the catalog source

thanks for the support - my/our first time with the dell community

regards axel

@axel-zit, I would advise you to upgrade to the latest 2.1 version of OME http://delltechcenter.com/ome