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10292
August 12th, 2015 05:00
Customer service
You do not live up to your level.
You do keep your customer engagement, received a irresponsible service.
Very frustrating.
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DELL-Rob C
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2.8K Posts
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August 12th, 2015 07:00
Thanks for the post. I'm sorry to hear about your experience.
Can you tell me what version of OpenManage Essentials you are running so we can try to answer some of your specific concerns?
Thanks,
Rob
delltechcenter.com/ome
Euroinof
1 Rookie
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2 Posts
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August 12th, 2015 08:00
Dear Rob,
I bought 2 Optiplex 7020computers, through our charity dell account, and we do have a account manager, who supposed advice me, based on my requirements.
I told him that I have Old monitors and the new PC has got VGA plugin disabled because it has a extra graphic card and that supposed to used with a display card.
I tried setting up the computers with a VGA monitor, and the PC didn't pass any signal to the monitor , where I got to ring your customer service, as I am completely unaware of this new system.
your colleague said it is not their responsibility to advice you on new things, even though they are being assigned as our account manager, who support to look into solutions which makes the technology work for the customer.
Your colleague gave me a irresponsible answer, that its not their responsibility to customise things based on the customer's requirement and knowledge.
many thanks,
Regards,
Bhuvana kalaiyarasan
The Europaeum
Customer No: <ADMIN NOTE: Customer number removed per privacy policy>