TPM firmware update fails

Hello,

I haven't see this so I'll need to check onto it.

What is the server model and OS you are running?

Can you also provide the link to the page you downloaded the file you tried manually?

@DELL-Charles R​ Sure; this is a PowerEdge R550 running Windows Server 2019.

OMEnt provides this link to the download: https://www.dell.com/support/home/en-us/drivers/DriversDetails?driverId=256M6

Hi, Happy New Year to you!

Would you be able to send your service tag by DM? ‎Direct Messaging | DELL Technologies R550 should most likely be in warranty.

Respectfully,

I am having the same issue here with multiple R760XS, did you get this resolved?

Hello,

justin gray - your Build shows system has TPM 151Y6 which should use this TPM update:

Dell PowerEdge 15G/16G Trusted Platform Module 2.0 Firmware 7.2.4.1

Only for TPM parts 948W4, 151Y6, 0PTVP, T2FR2, and VR2WC. DUP 256M6 is for TPM parts T9CVK & K6K71.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=2xhc3&oscode=ws19l&productcode=poweredge-r550

Michael.Ing - These are the two TPM update for the R760XS

If the first one doesn't work try the second one:

Dell PowerEdge 15G/16G Trusted Platform Module 2.0 Firmware 7.2.4.1

Only for TPM parts T9CVK & K6K71. DUP 2XHC3 is for TPM parts 948W4, 151Y6, 0PTVP, T2FR2, and VR2WC.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=256m6&oscode=ws22l&productcode=poweredge-r760xs

Dell PowerEdge 15G/16G Trusted Platform Module 2.0 Firmware 7.2.4.1

Only for TPM parts 948W4, 151Y6, 0PTVP, T2FR2, and VR2WC. DUP 256M6 is for TPM parts T9CVK & K6K71.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=2xhc3&oscode=ws22l&productcode=poweredge-r760xs

@DELL-Charles R​ Thanks. Yes, this is the correct version.

However, the underlying issue remains that OMEnt continually seems to assign incompatible drivers and firmware to our servers and then of course the installations fail and the servers continue to show a critical status due to missing updates (that don't actually apply to the server version).

I've posted about this mismatch several times in the past, but resolution has been elusive.

Hello, I can see that is frustrating.

I can report the issue to Systems Management.

I also Use Dell OME - 4.6.0 (build 59)

I have 20+ R450's 

https://www.dell.com/support/home/en-us/drivers/DriversDetails?driverId=256M6

Running Windows Server 2019

I also have 2 R750's 

https://www.dell.com/support/home/en-us/drivers/DriversDetails?driverId=256M6

Running ESX server on VMware

let me know which downloads I should be using or When Dell OME will have Correct downloads.

<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

Hi,

Both servers R450 and R750 service tag that you have provided as example, the server's TPM part is 151Y6. 

You can refer to Charles reply on the links for Windows Server. As for VMware, there are various ways to update the firmware. 1 of the way is to use iDRAC/Lifecycle Controller update. For this method update, it uses the same Windows file .exe. 

@DELL-Charles R​ 

This one worked for me (R760xs)

Dell PowerEdge 15G/16G Trusted Platform Module 2.0 Firmware 7.2.4.1

Only for TPM parts T9CVK & K6K71. DUP 2XHC3 is for TPM parts 948W4, 151Y6, 0PTVP, T2FR2, and VR2WC.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=256m6&oscode=ws22l&productcode=poweredge-r760xs

Many thanks!