OpenManage upgrade from 4.5.0.34 to 4.6.0.59 not completing

Question

I have two OME appliances I'm attempting to upgrade from 4.5.0.34 to 4.6.0.59. Both never finish updating. They successfully update the console, but after the reboot, the "Volume Binding Service" stays in "activating" state and never finishes (left it overnight for 12 hours). Rebooting doesn't change this service state and I can't access the web console. I've rebooted both before attempting the update. I rolled back to a snapshot and attempted the install twice. Both fail / don't complete at the same state of "Volume Binding Service: activating". Any advice or anyone in a similar position? I've rolled back to 4.5.0.34 so we can administer the hardware, but I can attempt the update again anytime.

tbrumleve · Answer

So it appears I cannot perform any of the steps you mentioned. SSH access is disabled by default and cannot be enabled without a signed file from Dell Support. There is no way to SSH into the appliances without contacting support.

Resource Utilization on the home page shows storage is 4.25%.

So I guess I'm opening a ticket.

DELL-Chris H · Answer

Tbrumleve,

I apologize for any confusion. After reviewing the details of your issue, and based on the information you have presented, I would highly recommend that you call in to the OpenManage group, as they will likely need to work with you directly to identify the root cause and guide you through the resolution process.

Dell OpenManage Enterprise

OpenManage upgrade from 4.5.0.34 to 4.6.0.59 not completing

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