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July 23rd, 2025 19:33
OME Version 4.4.1
Hi,
i have OME Version 4.4.1 and its set for private IP like 10.2.x.x as primary. When i use firmware/driver compliance for idracs (9+) its ok, but only if they are on private IP. When i try with idracs (discover works fine) with public IP it said:
Job state for JID_532985530340 is FAILED
Mount of remote share failed.
When i change CIFS (v2) to HTTPS i got:
Unable to update the Chassis firmware, communication with Chassis Management Controller/Management Module took more time than expected.
So there is timeout. I added public IP to OME, but when i test it, there is no listen for port 80/443 or ping.
Is possible to have 2 working IP in OME ?
MY second IP looks fine in OME GUI:
Just tryin to solve this problem. Cuz now i must update public idrac manually and its about 250 servers.
When i change CIFS (v2) to HTTPS i got:
Unable to update the Chassis firmware, communication with Chassis Management Controller/Management Module took more time than expected.
So there is timeout. I added public IP to OME, but when i test it, there is no listen for port 80/443 or ping.
Is possible to have 2 working IP in OME ?
MY second IP looks fine in OME GUI:
Interface (ens192)
Network Settings
DNS Domain Name:
FQDN:
IPv4 Settings
IPv4 Enabled: Yes
Just tryin to solve this problem. Cuz now i must update public idrac manually and its about 250 servers.
No Events found!
Origin3k
4 Operator
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July 23rd, 2025 22:12
I havent fully understand why you use 2 IPs for your OME but you can configure how OME place its "identity" within the Jobs definition on the iDRAC. You can choose between IP or FQDN. If you choose the later one if fully relays on how the iDRAC perform the DNS lookup.
Regards,
Joerg
Machi29
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July 23rd, 2025 22:29
When I was using only one IP (internal), the iDRACs with public IPs couldn’t connect (in terms of file share for firmware updates). That’s why I assigned a public IP to OME as well. Unfortunately, although it appears as valid in OME, it doesn’t resolve in any way (no ping, no response on ports like 80/443).
Currently, I have it set IP instead of FQDN.
Machi29
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July 23rd, 2025 22:32
If i try FQDN i got:
Unable to transfer the file because an unsupported host name is entered.
Origin3k
4 Operator
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July 23rd, 2025 22:37
You have configured a FQHN for your OME?
Regards,
Joerg
Machi29
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July 23rd, 2025 22:55
Yeah, FQDN, DNS Domain name, DNS servers, Certificate. Everything is configured.
DELL-Young E
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July 24th, 2025 02:38
Hello,
it seems that mount of remote share failed. It means iDRAC could not reach out to OME CIFS or HTTPS share to get the firmware.
We request that you that make sure all required ports are open.
OpenManage Enterprise 4.4.x User's Guide | Dell UK
Machi29
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July 24th, 2025 06:40
Hello,
here is the list of ports:
PORT STATE SERVICE
137/tcp filtered netbios-ns
138/tcp filtered netbios-dgm
139/tcp open netbios-ssn
443/tcp open https
445/tcp open microsoft-ds
As I mentioned earlier, there’s no problem uploading and updating firmware when using internal IP addresses.
The issue arises with public IPs, which are unable to reach back into the internal network, as shown below:
racadm>>ping 10.x.x.x
ERROR: Unable to perform requested operation.
racadm>>ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=120 time=0.244 ms
--- 8.8.8.8 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.244/0.244/0.244/0.000 ms
That's why I'm interested in using a secondary IP that would be on a public address.
Since I need to keep the OME itself and its GUI within the internal network.
Origin3k
4 Operator
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July 24th, 2025 07:07
The iDRAC will try to reach your OME Installation.
We choose HTTPS rather CIFS because less ports needs to be open within the Firewalls.
There is a KB about Multi-Homed OME under https://downloads.dell.com/manuals/all-products/esuprt_software_int/esuprt_software_ent_systems_mgmt/dell-openmanage-enterprise_white-papers_en-us.pdf
Machi29
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July 24th, 2025 09:27
Hello,
after i used static routes it works fine. Thank you so much.
Origin3k
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July 24th, 2025 20:24
You are welcome.
Regards,
Joerg