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December 9th, 2025 17:26
OME Services Plugin 4.5.0.1061 not detecting ISM 5.4.2.0
I have a PE R650, ESXi 8, ISM 5.4.2.0 installed along with iDRAC version 7.20.70.50 Dell OME 4.5.0 shows ISM info but the Services Plugin cannot detect the ISM. Says Not Available and cannot run a collection on the device. Can run a collection, no automatic case generation when something breaks such as a bad DIMM.
Device Properties
| Software Version | 7.20.70.50 |
| ISM Version | Not Available |
| OMSA Version | Not Available |
Device Capabilities
| Last Validated On | Dec 09, 2025 7:21:37 AM |
| Collection Capability Status | Failed |
| SAE-020059 : Services capabilities could not be verified for the device because the connectivity test is unsuccessful. | |
| Remediation : For optimal Services capability, ensure that connectivity to the device is successful. | |
| Collection Status | 0 In Progress, 0 Queued |
| Inventory Validation Status | 0 In Progress, 0 Queued |
No Events found!
JMACTJU
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December 9th, 2025 18:56
ISM 5.3.0.0 works fine
DELL-Charles R
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4.7K Posts
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December 9th, 2025 21:46
Hello,
The Services plug‑in relies on ISM telemetry for SupportAssist collections and case automation. ISM 5.4.x changed its telemetry schema, and OME 4.5.0.1061 does not interpret the new schema correctly—hence “Not Available.”
Dell Recommended Fix