OME not updating anything to APEX AIOps

Hi,

Thanks for your question.

Which version of OME are you using? Is the data forwarding service running? Page 21 Set-up,-manage,-and-troubleshoot-OpenManage-Enterprise-CloudIQ-Plugin should be the same steps for AIOps.

Let us know if you have any additional questions.

@DELL-Josh Cr​ 

We are on OME 4.3.2.

I had gone through the troubleshooting on the connectivity, and even disabled the services and ran through them again.

You may want to try using wireshark to see if it is actually receiving it.

@DELL-Josh Cr​ 

It's a deployed esxi, so not easy to capture.  I asked our network team, and they can see the traffic from the on-prem server out through our Firewall.

Are all of the prerequisites met? https://www.dell.com/support/kbdoc/en-us/000189403/cloudiq-general-procedures-to-onboard-poweredge-systems-to-cloudiq

I am seeing the same thing.  All of our systems were in APEX and our team was receiving alerts, now Apex says 'there are no monitored systems'.  I have removed the plugin, and cleared the Dell Connectivity Configuration then started from scatch.  Nothing makes it to APEX.  OME shows the Managed Groups in the plugin as good heath, good power and connected.

OME 4.4.0 (Build 75)
APEX AIOps Observability plugin 2.4.06
No proxy

Hello, could you kindly send your service tag through DM? https://www.dell.com/community/en/direct-messaging

@DELL-Young E​ I have been unable to DM the service tags.  Is there another link?

Hi,

Because of some technical difficulties it is temporary not available. Please try it later again.

@StMichaelsHouse

https://www.dell.com/support/kbdoc/en-au/000196371/support-for-openmanage-enterprise-cloudiq-plugin

we have checked your tags and it looks like your system is still in warranty. It is best that you raise an official case to provide proper info and troubleshoot on the spot.

@DELL-Young E​ 

Do I log a call with Dell support, or is there a separate one for OME?

Yes correct they will transfer you to the software team