2 Intern
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130 Posts
0
29
September 3rd, 2025 17:49
No email alerts for failed disks
This is the third time this has happened over several versions of OMEnt. A drive fails and triggers a warning, but I receive no alerts. I can see that the 'System Health' category logs a warning event, "Device health has deteriorated." but no email is sent.
I have an email alert configured for all events of type Warning or Critical. I receive all other alerts as expected, just none for failed hard drives.
Any hints where to look?
No Events found!
DELL-Charles R
Moderator
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4.5K Posts
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September 5th, 2025 17:49
Hello,
Check the Alert Policy Configuration
Go to Application Settings > Alerts > Alert Policies.
Ensure the policy:
Category: Select All (not just “System Health”).
Severity: Include Warning and Critical.
Target: Ensure all relevant devices are selected.
Date & Time: Leave blank to avoid time-based filtering.
Action: Ensure email is selected and configured correctly.
If that doesn’t help then Delete and Recreate the alert policy from scratch if editing doesn’t resolve the issue.
DELL-Young E
Moderator
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5.2K Posts
0
September 4th, 2025 07:34
Hello, justin gray, thanks for visiting our community again.
We would like to ask that you follow the videos to configure iDRAC SNMP traps and OME alerts.
https://www.dell.com/support/contents/en-ng/videos/videoplayer/how-to-configure-e-mail-alerts-and-snmp-traps-on-idrac/6336292207112
https://www.dell.com/support/contents/en-dm/videos/videoplayer/how-to-enable-and-configure-alert-policy-for-openmanage-enterprise/1703906207529423914
How to enable and configure Alert Policy for OpenManage Enterprise
This video will demonstrate enable and configure procedure of an Alert Policy for the OpenManage Enterprise.
Respectfully,
justin gray
2 Intern
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130 Posts
0
September 5th, 2025 17:10
Thanks for the reply. The events and status are logged in OMEnt so it's receiving the information from the server, it's just not alerting. It seems to only be the case for failed drives, as I receive alerts for everything else that's warning or critical.