Driver inventory collection not working

Hi,

What are the new systems models and OS installed that are effected? 

Just to confirm, on the server's OS, can you verify if the Inventory Collector application (invcol) is installed and available
on the target server. The default install location for this utility is “C:\ProgramData\Dell”.

You should be seeing:

Checking if OS inventory can be collected...
Updating 'Inventory Collector' and 'Dell System Update' components in the target machine...

To collect driver inventory, OME pushes two utilities to the target systems: Dell System Update (DSU) and Inventory Collector (IC).

@DELL-Joey C​ Thanks for the reply.

It doesn't seem like the utilities are getting pushed successfully. invcol is not present in that directory and I don't see DSU in Add/Remove Programs.

When I run the job and select the option to collect inventory, it just reflects:

Running

Completed

There are no errors or any other messages.

Hello justin,

This sounds similar to this post. Try an older version of invcol.

Could you try Chris suggestion and check results?

https://www.dell.com/community/en/conversations/poweredge-hardware-general/dell-system-update-2120-failing-on-all-servers-could-not-get-the-inventory/692ead0c59005412fdeddcf2?commentId=692ef0797fe41641efbe45ee

@DELL-Charles R​ Thanks. I see the instructions to download an older inventory collecter, then run the DSU. However, DSU is not getting installed during the collector process, either.

Is there anything else I can look to for troubleshooting? Doing this manually across all systems isn't really a viable option.

Hi,

How about this, have you tried removing the newly added server and adding them back again, same as it is, via SSH. 

Have you also tried rebooting the OME appliance?

Just to clarify, other servers which are already in the inventory are very well updated with the driver compliance right? Just the newly added ones aren't? - If yes, perhaps, after you have tried the steps above and still having the same issue, I would suggest contacting the OME support to rectify what is the issue and solution to it. 

@DELL-Joey C​ After a reboot, I ran inventory again with both collect configuration and collect driver inventory.

The job type Inventory completes successfully, but still only shows Running > Completed.

The job type Device Config fails with the following status reported:

Would you confirm the system type and model you are trying to discover, I ask as it is normally either an unsupported server model, or the error is just saying config inventory for in-band isn't supported.

Sure; it's an R750xs.

Hi,

I think I might have found the reason, it might be related to compatibility. Though, you did mention that majority of the servers are on Windows Server 2019, but I checked OME 4.5 is not compatible with Windows Server 2019. Ref: https://www.dell.com/support/kbdoc/en-vc/000327959/openmanage-enterprise-4-5-support-matrix

Would you mind trying version 4.4 with reference: https://www.dell.com/support/kbdoc/en-my/000276436/openmanage-enterprise-4-4-support-matrix 

@DELL-Joey C​ Interesting -I missed the OS support matrix. Odd that 2019 is no longer supported.

Most of our servers are 2019 and still work as expected, though they've already been onboarded. We have a 2022 server I can onboard as a test.

I was able to onboard and collect inventory successfully on a 2022 Server.

However, I don't find DSU under Add/Remove Programs and I don't find the invcol program under the default ProgramData\Dell folder. There also is no  C:\Program Files\Dell\DELL System Update folder at all.

So it seems that these two utilities are also not installed on this system, similar to the 2019 system.

I'm even more confused now.

Hello,

Could you put the page or link you used to download the DSU and we can get a look?

@DELL-Charles R​ The OMEnt user's guide says the inventory job installs the Inventory Collector and Dell System Update if they are not available on the system.

I can't find it now, but I also read in the guide that it removes the Inventory Collector once the job is complete. So I guess it's expected not to find that file.

I just looked closer at the 2022 job, and just like the 2019 server it's not collecting OS Inventory. It just shows Running and then Completed.

So assuming the latest documentation is accurate,  I'd have to guess that the process is not installing those two required components. The question then would be, why?

Hi,

you can check the logs on the target Windows server to see if OME ever actually touched it:

C:\ProgramData\Dell\UpdatePackage\log This is where the Inventory Collector (IC) logs its results. If this folder is empty, the IC never ran.

C:\Dell\Dell System Update If this folder doesn't exist, the DSU push failed entirely.

Windows Event Viewer Look under System or Application logs at the exact time the job ran for "MsiInstaller" events or "Access Denied" errors.

@Dell-Martin S​ Thanks for the reply. None of those files or directories exist. The jobs run on OMEnt with no errors.

I also checked the Event Logs and it doesn't appear that anything is getting triggered. There are no errors, nor any indication that an installation was attempted after the job was run.

Any iDRAC-specific jobs run without issues; we're able to update BIOS and firmware on those devices just fine.

I'm not sure how to troubleshoot why the utilities are not getting pushed.