Start a Conversation

Unsolved

T

1 Rookie

 • 

16 Posts

6331

August 19th, 2021 15:00

Dell Mobile Connect, high CPU usage

I upgrade recently from DMC 3.3 to the new version and the CPU usage is insane.

My Laptop: XPS 9300 UHD i7

Task Manager screenshots: https://imgur.com/a/DJNZCNB

Version: 4.0.6072.0

When the window is active and I'm using it to view/respond to messages the usage peaks to 25%, with an average of 15%. When the window is active and I'm not even touching it, usually around 7%-14%.

When the window is minimized or on a different desktop, using a different program or nothing at all, usage is still high around 5%-8%.

Only when I X out the program and allow it to run in tray does it run efficient around 0%-0.4%. The downside of having it run in tray/background is the text and call notifications don't appear to come through at all.

What's the deal with this program? I love this app by the way as well as the previous 3.3 app, but the 3.3 app never ramped up my laptop fans as soon as I started using it as far as I remember.

For comparison Firefox, not considered to be an energy efficient browser, only spikes to 10% CPU usage for brief moments (1-3 seconds) when doing things like loading new pages or logging in to websites. If you're sitting on a page and reading/scrolling an article, it chills around 1%. Average usage around 3%, minimized it's 0%-1%. This is with 10 tabs open like Gmail and Time-keeping websites constantly updating. Yet DMC idles at 10% constantly lol. Simply having DMC open drains more CPU than watching a 4K video on Youtube...

If this was a desktop I wouldn't care at all but this is a 4K laptop with a tiny battery. On top of that it's native software.

Anyone else notice this? Curious to know if it's maybe something wrong with my hardware/software.

No Responses!
No Events found!

Top