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74
March 13th, 2026 12:23
Sounds issues - Pro Plus and Pro Premium laptops
We started seeing something that cropped up between yesterday and today with audio issues on the laptops. The computer doesn’t have an error message or display that anything is wrong. The computer is just silent. It is not isolated to virtual meetings or any particular app or function. It is just completely silent, from the Windows bootup chime to, incoming Zoom IM’s, to just turning up and down the volume. In addition, nothing in device manager displays anything to be wrong or malfunctioning. A reboot does not fix it. The only fix that I have seen is to install the audio driver. Anyone else seeing this? Various Dell Pro Premium and Pro Plus laptops.
Tesla1856
8 Wizard
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17.4K Posts
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March 13th, 2026 15:55
Same
https://www.dell.com/community/en/conversations/dell-pro-laptop-computers/sounds-issues-pro-plus-and-pro-premium-laptops/69b40875eaf0fd53e9abb6bb
mattheman
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2 Posts
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April 6th, 2026 19:43
We started seeing something that cropped up between yesterday and today with audio issues on the laptops. The computer is just silent. It is not isolated to virtual meetings or any particular app or function. It is just completely silent, from the Windows bootup chime to, incoming Zoom IM’s, to just turning up and down the volume. In addition, nothing in device manager displays anything to be wrong or malfunctioning. A reboot does not fix it. The only fix that I have seen is to install the audio driver. In two instances, the computer black screened during the install of the driver and the sounds worked when it came back up. 6 different machines both Intel and AMD based CPUs. Any ideas are welcome. Latest drivers have been installed.
(edited)