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4 Posts
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17
April 16th, 2026 13:30
Rubber Feet fallen off after only a few months.
After only having my Dell 14 Plua laptop for a few months the rubber feet have already fallen off, the adhesive put on has not kept them secure resulting in me loosing the left rubber foot. I tried to raise this to Dell Support Assist to see if they could send me a new foot however ,they said that this is not an option and I would have to pay for a the bottom part of my laptop to be replaced entirely. I am under DellCare Plus and think this is unfair that they have classes this as wear and tear considering I don't even take my laptop out of the house! I would like someone to be in contact with me about this as I am very disappointed in the poor customer service.
Emmall
1 Rookie
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4 Posts
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April 16th, 2026 13:57
After only having my laptop for a few months the rubber feet have already fallen off, the adhesive put on has not kept them secure resulting in me loosing the left rubber foot. I tried to raise this to Dell Support Assist to see if they could send me a new foot however ,they said that this is not an option and I would have to pay for a the bottom part of my laptop to be replaced entirely. I am under DellCare Plus and think this is unfair that they have classes this as wear and tear considering I don't even take my laptop out of the house! I would like someone to be in contact with me about this as I am very disappointed in the poor customer service.