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February 5th, 2026 17:36
16 Plus DB16250, Windows Hello not working with camera
I have a Dell 16 Plus, DB16250 and I get the error message that windows hello with not work with the camera. Error says it couldn't find a camera compatible with Window Hello Face
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DELL-ChrisM2
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February 5th, 2026 17:53
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.
Is the Camera shutter open? See page 8 in the online Owner's Manual.
If yes the Camera shutter is open, does this free online camera test show us that the camera is working?