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May 30th, 2026 14:37
15 DC15250, two repairs, not fixed
<You replied to a 9 year old XPS 15 9550 thread. You have the 15 DC15250. Started your own thread. DELL-Admin>
It has only been three weeks since I bought this laptop. Dell on-site service has already tried to repair it twice, but my issue is still not resolved. I bought a brand-new laptop, not to keep repairing it and using it like this. Therefore, please resolve this issue for me. Furthermore, I have absolutely no confidence in this laptop now. I bought it for my studies, but I haven't been able to use it properly since the day I bought it. Because of this issue, after they dismantled and repaired the laptop, one side of the touchpad has gone inside (sunk in). Please do justice to me regarding this. I do not agree to dismantle and repair it over and over again. Please resolve this for me.
DELL-Cares auto response
Community Manager
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2K Posts
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215 Points
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May 30th, 2026 14:37
Hello! Thank you for reaching out to us. I am the Dell-Cares contact only for Order or Sales related questions.
For all Technical Support issues, you need to contact the Get Help Now support team on Monday. Moving your thread to an applicable hardware board. Click the Get Help Now on right to start a chat.
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