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January 14th, 2026 02:27

14 Plus DB14250, rubber feet fell off after 2 months

I am posting here to seek escalation for a support request that was unfairly denied.

I purchased my Dell laptop in mid-November 2025. It has been in my possession for less than three months, yet one of the front rubber feet has already detached due to adhesive failure. When I contacted Dell support, the agent dismissed this as "normal wear and tear" and refused to provide a replacement part.

I find it unacceptable that a laptop less than 90 days old is considered to be "wearing out." This is clearly a defect in materials/workmanship, which is explicitly covered under my 1-year Limited Hardware Warranty.

Key points for the moderation team:

I am requesting that Dell honors the warranty and provides either the replacement adhesive strips or a replacement bottom cover to restore the device to its proper functional state.

I am located in Toronto, Canada.

Model: Dell 14 Plus DB14250

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April 16th, 2026 19:39

Hey,I have had the exact same problem today did you ever get anything back?

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April 16th, 2026 21:39

@Emmall​ No they did not get back to me after Dell Support dismissed it the first time. 

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January 16th, 2026 13:07

Hey, Mine also started to peel this morning i juste noticed and mine was bought near the end of the summer. Have you heard anything from dell. 

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