14 Plus DB14250, rubber feet fallen off after only a few months

After only having my laptop for a few months the rubber feet have already fallen off, the adhesive put on has not kept them secure resulting in me loosing the left rubber foot. I tried to raise this to Dell Support Assist to see if they could send me a new foot however ,they said that this is not an option and I would have to pay for a the bottom part of my laptop to be replaced entirely. I am under DellCare Plus and think this is unfair that they have classes this as wear and tear considering I don't even take my laptop out of the house! I would like someone to be in contact with me about this as I am very disappointed in the poor customer service.

@Emmall​ Would you be able to provide pictures of the bottom feet? Preferably one of the entire bottom cover and a 2nd close up of one of the rubber feets if possible. Typically, bottom feet coming off would indeed not be covered by the standard warranty as its normally considered a cosmetic issue. That said, if there are a lot of users experiencing the same issue, then it very well could be a Dell quality issue and is something we may have to address. I see you're already on this thread here as other users have reported the same issue. Clicking on the "me too" option greatly helps us escalate issues to our engineering teams. Can't make any promises about part replacement at this time, but it is something we will try to look at. 

@DELL-Daniel V​ 

Hi Daniel,

Please see below images, let me know if there is anything else I can help with to see if there is a possible solution to this.