Endpoints using Dell Encryption Enterprise or Dell Encryption Personal on Windows 10 version 1903 (May 2019 Update / 19H1) or later may display a blue screen operating system failure BAD SYSTEM CONFIG INFO (BAD_SYSTEM_CONFIG_INFO) after installing updates from August 2019 and later.

To prevent this issue, Dell recommends using Dell Encryption v10.4.0 or later. For more information, reference Dell Encryption Enterprise / Dell Encryption Personal Endpoint Displays BAD SYSTEM CONFIG INO After Installing Windows Operating System Updates from August 2019 and Later.

macOS Catalina 10.15 Support Status

macOS Catalina (10.15) was released by Apple on October 7, 2019. Dell Data Security currently does not support macOS Catalina 10.15 or 10.15.1. Dell is actively working with Apple to provide support as quickly as possible.

For the latest information reference:

Dell Data Security Forum

Join the Dell Data Security Community to discuss changes, questions, or workflows on the product portfolio.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs.

Within the United States, the dedicated number is 877.459.7304, X4310039.

For a list of in-country phone numbers, click here.

Helpful Links

How to Move the SQL Data for Dell Security Management Server

How to Test Dell Data Security with Windows 10 Feature Updates

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