Dell Data Security Technical Newsletter - June 2018

Dell Data Security Technical Newsletter

Volume 45, June 2018

Dell Data Security Chat

For U.S. customers only, chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.

Other Helpful Links

Required Configuration for Self-Encrypting Drives When Using a Zoom Card

How to Enable and Disable the Firewall for Dell Security Management Server Virtual Dell Data Protection Virtual Edition

How to Install Dell Encryption External Media Dell Data Protection External Media Edition

Dell Encryption Enterprise Shield may get Blank White Local Management Console on Virtual Machines

Mobile Users Unable to Activate Dell Encryption Enterprise for Mac on macOS High Sierra

How to Commit Policies for Dell Data Security / Dell Data Protection Servers

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Voice of the Customer

Want to make an impact on the future designs for Dell Data Security? 

Our Voice of the Customer (VoC) team works directly with customers to gather feedback on product improvements and enhancements. This feedback is shared with Dell Marketing and Engineering teams to drive new feature definition of the existing software products.

To participate in this process, please click here.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

Dell Data Security Microsoft Version 1803 (April 2018 Update / Redstone 4) Support

Select Dell Data Security products now support Windows 10 version 1803 (April 2018 Update / Redstone 4). Reference Dell Data Security Windows 10 Feature Update Compatibility for the full list of product support.

MacOS 10.13.5 Support with 8.18.0

Dell Encryption Enterprise for Mac now supports macOS High Sierra 10.13.5 with build 8.18.0.8351. For more information on Dell Data Security’s latest support, reference Dell Encryption Enterprise for Mac System Requirements.

Dell Security Management Server Virtual v.911 Update

The Dell Security Management Server Virtual 9.11 update is now available from the Dell Drivers & Downloads page. In this update, the Ubuntu OS has been upgraded from 12.04.5 to 16.04.3. Due to this OS upgrade, the process to update an existing Dell Security Management Server Virtual instance to 9.11 has changed and will require deploying a new appliance and restoring a backup from the existing server. For more information and steps required to complete this process, reference How to Upgrade Dell Security Management Server Virtual.

Endpoint Security Suite Enterprise for Linux 1.0 Released

Endpoint Security Suite Enterprise for Linux 1.0 now offers Advanced Threat Prevention for CentOS Linux v7.0 - v7.4 and Red Hat Enterprise Linux v7.0 - v7.4 operating systems. For a full list of requirements, reference Dell Endpoint Security Suite Enterprise System Requirements.

Dell Data Security Forum

Come see what other DDS users are saying. A DDS customer had a locked device and was able to get help quickly through our forum. Read Dell Data Protection : Device is locked. Contact your administrator for details.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. 

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links

Do you need help installing Dell Encryption Enterprise / Dell Data Protection Enterprise Edition? Check out our Technical Advisory How to Install Dell Encryption Enterprise / Dell Data Protection Enterprise Edition.

If you need guidance with configuring Dell Threat Defense, read How to Configure Updates in Dell Threat Defense.

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

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