Dell Data Security Technical Newsletter - February 2019

Dell Data Security Chat

For U.S. customers only, Chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.

Other Helpful Links

"Unauthorized WOPI host" Error Occurs When Uploading a Document to the Dell Data Guardian Web Portal

How to Schedule Managed Reports for Dell Data Security Servers

Endpoint Security Suite Web Protection Browser Extensions: How to Automatically Force-Enable Through Group Policy

How to Back Up PostgreSQL Audit Events for Dell Data Security / Dell Data Protection Servers

Upgrading to Dell Security Management Server Virtual 10.0 Hangs

Applications will not run from a network share when Dell Threat Defense is installed on the local machine

Explanation of Pre-Boot Authentication Commands for Dell Security Server Dell Data Protection Server

How to Install the Dell Data Protection Remote Management Console

How to Recover User is Locked at the PBA for Dell Encryption Enterprise Self-Encrypting Drive Management Dell Data Protection | Self-Encrypting Drive Management

Dell Endpoint Security Suite Enterprise and Dell Threat Defense Escalation of Privileges Vulnerability

Dell Endpoint Security Suite Enterprise and Dell Endpoint Security Suite Pro Uninstalls Firewall

How to Configure Updates in Dell Threat Defense

How to Install Dell Encryption Enterprise / Dell Data Protection Enterprise Edition

Required Configuration for Self-Encrypting Drives When Using a Zoom Card

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

Dell Data Security February Releases

Dell has released in February:

• Dell Encryption v10.2.0
• • Enterprise Technical Advisory
  • Personal Technical Advisory
• Dell Data Guardian v2.3.0
• • Windows
  • Mac
  • Web Portal
  • Technical Advisory
• Dell Endpoint Security Suite Enterprise v1521
• • Release Notes
• Dell Threat Defense v1522
• • Release Notes

macOS Mojave (10.14.3) Support

 Dell Data Security now supports macOS Mojave 10.14.3 on: 

• Dell Encryption Enterprise for Mac v10.0.1.8425 and later
• • For more information, reference Dell Encryption Enterprise for Mac System Requirements
• Dell Data Guardian v2.1.0 and later
• • For more information, reference Dell Data Guardian System Requirements
• Dell Threat Defense v1512 and later
• • For more information, reference Dell Threat Defense System Requirements
• Dell Endpoint Security Suite Enterprise v1511 and later.
• • For more information, reference Dell Endpoint Security Suite Enterprise System Requirements  

Webinars 

Did you know we offer a 1-day webinar to help you deploy your Dell Data Security Encryption Server? The webinar can cover both Enterprise Server and Virtual Server designs and help you be prepared for establishing your encryption environment. In addition to deployment basics, we cover best practice management and how-to scenarios.

For more information and to get into the webinar, contact your sales representative and ask for the Dell Encryption Enterprise Management Server Installation and Best Practices Webinar. 

Smart Card Reader Support Functionality

Dell Full Disk Encryption and Dell Self-Encrypting Drive Manager have been updated with supported Smart Card Readers. For more information, reference:  

• Dell Full Encryption System Requirements
• Dell Self-Encrypting Drive Manager System Requirements

Dell Data Security Forum

Join the conversation and see what other DDS users are saying.  

Are you experiencing issues with Dell Thunderbolt docks and Dell Encryption products? See how other users found resolution.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. 

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links 

Configuration Conflict Message when opening the Server Configuration Tool

VE Emails after 10.2.1 upgrade indicating “server does not exist”

VE Fails to update with “WGET error: Code 5, SSL Verification Failure”

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

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