unable to use remote control

I purchased a Inspiron 24 500 with Windows 10 and log in remotely to the computer using Logmein Pro.  If the computer is asleep (which is the case most times) eventually the computer comes up but as a black screen and allows me to do nothing. I can see the icons and then it flickers and goes to a black screen.

I and my staff use this software to process work but have been unable to do since the purchase of the new computer.

I updated drivers thinking this might be the case but are still unable to access the computer remotely

Can anyone suggest other ramifications to make remote control of the computer usable?

JW