1 Rookie
•
6 Posts
0
34
July 28th, 2025 06:41
Data Protection Advisor SWID only showing
Hi Team,
When I follow this KB: Data Protection Advisor DPA: How to get the Software Serial ID SWID in DPA | Dell Australia
and the SWID file has been downloaded, and I open it using notepad.
the file only shows </licenseSwid>
has anyone experienced this?
No Events found!
IknowNothingJ
1 Rookie
•
6 Posts
0
August 18th, 2025 06:28
Hi Team,
The resolution was I raised it to Dell support, and they reactivated the license.
However, the KB link still didn't work, and it produces internal server error.
Then we accessed the Datastore server via Remote Desktop Protocol (RDP), navigated to the
binfolder located atProgram Files > DPA > Services > bin, and executed the required command in Command Prompt as an administrator.dpa ds query "SELECT * from dpa.clplicense" > Output__data.txt
open the file on a notepad and you will see it there:
(edited)
DELL-Josh Cr
Moderator
•
9.3K Posts
0
July 28th, 2025 13:01
Hi,
Thanks for your question.
Are you using a trial license? Page 49 https://dl.dell.com/content/manual25593780-dell-data-protection-advisor-19-12-1-installation-and-administration-guide.pdf?language=en-us
Let us know if you have any additional questions.
IknowNothingJ
1 Rookie
•
6 Posts
0
July 29th, 2025 00:05
Hi Josh,
Thanks for the response.
I am relatively new to DELL DPA and has really basic ideas and just follows KB's.
how can I know the status of our license?
I went to System settings > License
and this is what I've seen.
DELL-Josh Cr
Moderator
•
9.3K Posts
0
July 29th, 2025 12:35
Looks like you have a permeant license. Try the following to get the license id.
For Windows:
Run the following PowerShell script from the system where the DPA Datastore is installed:
Get-ChildItem -Path "C:/Program Files/EMC/DPA/services/datastore/data/tablespaces/config/PG_13_202007201/16385/" -Recurse -File | ForEach-Object {
Select-String -Path $_.FullName -Pattern "SWID=" | ForEach-Object {
"$($_.Path):$($_.LineNumber) `"$($_.Line.Trim())`""
}
}
Note: Note: If DPA is installed in a non-default location, replace "C:/Program Files/EMC/DPA/" with the appropriate installation path.
For Linux:
Run the following command from the Bash shell on the system where the DPA Datastore is installed:
grep -a -i "SWID=" /opt/emc/dpa/services/datastore/data/tablespaces/config/PG_13_202007201/16385/*
IknowNothingJ
1 Rookie
•
6 Posts
0
July 30th, 2025 01:29
Hi Josh,
I have tried it and there is now output too.
DELL-Josh Cr
Moderator
•
9.3K Posts
0
July 30th, 2025 12:41
Was the output the license or still blank?
IknowNothingJ
1 Rookie
•
6 Posts
0
July 31st, 2025 01:08
Hi Josh,
It's still blank.
DELL-Josh Cr
Moderator
•
9.3K Posts
0
July 31st, 2025 12:37
I sent you a direct message. I might be able to get it from your account.
IknowNothingJ
1 Rookie
•
6 Posts
0
August 18th, 2025 06:54
@DELL-Josh Cr Hi Josh, Thanks for the help, I have pasted here the answer for my question. it has now been resolved
DELL-Josh Cr
Moderator
•
9.3K Posts
0
August 18th, 2025 12:37
Great, thanks, hopefully this is helpful to others.