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March 14th, 2016 15:00

DDVE Testing & Feedback of Major issues?

I was curious how one should go about leveraging support and investigation of any major problems or unexpected behavior seen with the DDVE preview.  In my case, I had some kind of major crash/panic of a DDVE where I couldn't even log into the web admin or terminal, and we saw the VM console spewing a wall of text.  I had to hard reset the VM and it seemed to boot up just fine.  Granted my DDVE is in a test lab and I have not configured the VM 100% as per the recommendations, but the issue seems major enough that I'd assume EMC would want to gather info and confirm if a bug unique to the code or DDVE itself, or my lack of proper config.

As FYI, here is what I had to skip in configuration, as it seemed the test lab ESX environment would not allow these settings, but they don't seem anything too major that I would think to be the cause:

- All the disk of the DDVE had to be Thin Provisioned, no option to choose anything else.

- CPU & Mem reservations had to be disabled to power on the VM, due to HA cluster config.  Shouldn't be an issue as the test ESX cluster only runs about 30% on either value per esx host, and never even comes close to max.

Other facts:

- I only have been testing with on-demand test jobs from networker and avamar, and the system operated fine during that testing.  The system was basically inactive and had no backups writing to it when it crashed.

- I had filled a 200gb filesystem at the start of testing.  Ran cleaning which cleared 75gb, and then expanded the filesystem with another 300gb disk.  Then I didn't touch the system for about a week and crash occurred sometime in that timeframe.

If EMC wants to reach out to me privately for more info on the issue, that would be just great...

March 15th, 2016 03:00

Hello - I would like to review your support bundle - can we link up so i can check your logs pls?

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March 15th, 2016 06:00

Yes, link away, or contact me privately please. 

March 23rd, 2016 06:00

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March 23rd, 2016 10:00

I did some checking and there was an issue with the underlying NFS storage used for that VM datastore that we weren't aware of.  That should explain the issue I saw.  Sorry to have wasted your time.

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