Unsolved
1 Rookie
•
2 Posts
0
12
March 23rd, 2025 04:34
Wrong item sold
I was looking for a server for my clinic and, based on a previous positive experience with Dell, I contacted their sales team. I provided my software requirements to a representative, Mr. Santosh. After nearly a week of reviewing my specifications, he recommended an OptiPlex system, assuring me it met my needs. Trusting his expertise, as I have limited knowledge of computers, I placed the order.
I received the system in mid-January while my clinic was still under construction. I informed Mr. Santosh that I would schedule installation and networking with a Dell technician once construction was complete. In March, when I reached out for installation, he took another week but failed to arrange a technician. Frustrated, I escalated the issue to his manager, who directed me to Mr. Sridhar. After discussing my requirements, I realized that I had been sold a regular workstation instead of a server—despite paying $2,400.
Mr. Sridhar then referred me to Mr. Mohammed, who informed me that since the order had exceeded the 30-day return window, a refund was not possible. Instead, he offered a discount on a new server and redirected me to Mr. Ashwini from the server department. Mr. Sharma took my details and promised a solution and a quote within 40–50 minutes. However, I never received any follow-up.
This entire experience has been highly frustrating and unacceptable. Due to these unnecessary delays and being sold the wrong product, my clinic’s opening is now postponed by another 3–4 weeks. I had planned ahead and placed the order early to ensure a smooth installation once my clinic was ready, yet Dell's mismanagement has completely disrupted my schedule.
I have not even opened the workstation that was wrongly sold to me, and I am willing to return it. However, I demand a FULL REFUND. If Dell fails to process my refund, I will have no choice but to escalate the matter. Furthermore, I no longer trust Dell and will be purchasing my server from another reputable company. Dell must take strict action against unqualified sales representatives to prevent such issues from happening to other customers.
Looking forward with a response hopefully asap.
DELL-Cares auto response
Community Manager
•
1K Posts
0
March 23rd, 2025 04:34
ejn63
10 Elder
•
28.7K Posts
0
March 23rd, 2025 10:59
At some point in the process, you were no doubt asked about your budget. If you gave them that number to work with, they likely complied with the best they could do with that budget.
There will be no refund -- if you need a true server (along with the software licensing and backup hardware and software), you will need to appreciably stretch that budget to fit the requirements.
asra.dr
1 Rookie
•
2 Posts
0
March 23rd, 2025 11:53
@ejn63
I never said that I didn't have enough budget, I always had enough & I can buy a new server. But I cannot let this go. I needed a server for which I provided requirements to DELL sales representative but DELL sales representative sold me optiplex saying that this meets my requirements. He never understood what was needed or tried to figure it out. DELL can check with Mr. Feroz Mohammed & Mr. Ashwini sharma who accepted that it was DELL representatives fault who has sold the wrong product. I have every conversation stored at my end which I can use to prove what has been done.
<ejn63 does not work for Dell. All derogatory comments should be directed to Dell, not to a user who is just trying to assist you. DELL-Admin>
(edited)