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May 16th, 2025 13:40
Wrong email address and cannot get any help to change it
I accidentally misspelled my email address when placing an order (left ‘museum’ off the email address) and now I cannot access the order to change this issue. Since I cannot see the order in my account, I cannot contact customer support online. I've tried calling several phone numbers and keep getting redirected to a recorded message that says to contact customer support online. At this point, I just want to cancel my order and buy a desktop and monitor somewhere I can get any support ... but I can't even seem to find a way to cancel the order. Please advise how I do this ? I have not received my order yet so a bit worried !
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DELL-Cares
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27.1K Posts
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May 16th, 2025 13:47
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards.
ST2002
1 Rookie
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4 Posts
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May 21st, 2025 08:57
@DELL-Cares Hi I did not get a reply to my issue so still can not access my account to check my order, please can somenone contact me as a matter of urgency as it has been almost 2 weeks now since i placed my order but it has not arrived. As previously mentioned i got my email address wrong when I set my account up so can not now access my account online also can not seem to get throgh to a human being on the helplines online nor by by phone and getting desperate now to sort this out. thanks
ST2002
1 Rookie
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4 Posts
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May 21st, 2025 12:10
I accidentally misspelled my email address when placing an order (left ‘museum’ off the email address) and now I cannot access the order to change this issue. Since I cannot see the order in my account, I cannot contact customer support online. I've tried calling several phone numbers and keep getting redirected to a recorded message that says to contact customer support online. At this point, I just want to cancel my order and buy a desktop and monitor somewhere I can get any support ... but I can't even seem to find a way to cancel the order. Please advise how I do this ? I have not received my order yet so a bit worried !
(edited)
DELL-Cares
Moderator
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27.1K Posts
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May 22nd, 2025 10:16
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards.
DELL-Cares
Moderator
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27.1K Posts
0
May 26th, 2025 11:05
Hi,
Following up on your request, please send a direct message to our Dell Support team with your reference number.
* Click DELL-Cares
* On the right, click =
This will help us locate your account and ensure the appropriate team can assist you effectively. Our support team will be happy to address your queries and provide any further assistance you may need.
Thank you and best regards,
(edited)