Will Never Purchase from Dell Again - Terrible Service

Question

Ordered a new lap top Aug 2nd; order confirmed in my Dell account. Build completed Sept 2, shipping label created, and my Dell account indicates laptop shipped Sept 2nd, my bank was billed for full amt. UPS website indicates never recieved package. Unable to call Dell support directly...have put in 4 support tickets in last 10 days without a response. Will never buy another Dell product again. In the process of getting help from the Better Business Bureau and my bank to have funds returned. What a nightmare!

DELL-Cares · Answer

Hi,Thank you for writing to Dell.I'm sorry to hear about the issue with the order and do apologize for the inconvenience caused.We are here to help you.Kindly, private message us the order details for us to assist you.

Customer Care

Will Never Purchase from Dell Again - Terrible Service

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