Useless support over broken keyboard

I purchased a OptiPlex All-in-One Plus 7420 BTX 19th June 2025. It was delivered 20th June 2025. During installation Windows 11 prevented me from signing in. OK Windows messed up so I hit F2 on boot. Nothing happend.  Fortunately I have another computer. Go to the Dell WEB site which advises me to use a diagnostic tool. This I download and install on a USB drive. Back to the Dell machine. Instructions say to hit F12 on boot. Nothing happens.  I am now suspicious about the keyboard, so I swap it out and bingo the diagnostic tool loads. You don’t have to be the brain of Britan to work out that the supplied keyboard is faulty.

I then raised a support case Number: <Your private information was removed from public view. DELL-Admin>

There have been 7 exchanges of emails just to get a replacement keyboard. If I comment on the skills of the support staff it would be classed as abusive. Even said I should reinstall the OS with a keyboard that was faulty, unbelievable!

Finaly I submitted this complaint on resolver. Hitting the Done button gave an error "Oops, we seem to have a problem in our system.".

It is now 1st July 2025 and I still have not received a replacement keyboard.

Dell clearly don’t want customers raising complaints that’s why there is no complaint email address on their site.