Urgent: Order Delivery Issue and Poor Support Experience – Request for Immediate Assistance

Dear Dell Customer Care,

I am writing to express my deep frustration regarding the delivery of a laptop I ordered on June 8th, 2025, which was meant as a birthday gift for my child on June 14th.

When placing the order, I was informed that the delivery would be made by June 13th, which was perfect. However, on the morning of June 13th, I checked the order status and saw a notification stating that the delivery could not be made due to a missing unit number in the shipping address.

I immediately updated the address to include the unit number and contacted Dell support to ensure the correction would be passed to the delivery company. Unfortunately, I was told that nothing could be done at that point and, due to the weekend, the earliest possible delivery would be on Monday, June 16th. I accepted this delay as the initial omission of the unit number was my oversight.

However, on Monday, the order status again stated that the unit number was missing. I had already updated the address on Friday, so I contacted Dell again. I was informed that the updated address was only sent to the delivery company on Monday morning and that the package had already been processed, causing another delay until Tuesday.

Sadly, the same issue occurred on Tuesday — the delivery company still did not have the correct address. When I called Dell again, no one could tell me where the package was or confirm whether the updated address had been correctly relayed. The representatives were unable to provide any meaningful assistance or updates.

At this point, the delay has completely defeated the purpose of the purchase. My child was left disappointed on their birthday, and I am extremely dissatisfied with both the handling of the delivery and the lack of accountability from Dell support.

I am requesting an urgent follow-up — either by phone or email — with clear information about when I can expect the delivery of my laptop. I would also appreciate acknowledgment of this issue and what steps Dell will take to ensure better service in situations like this.

Thank you for your attention.