Unsolved
1 Rookie
•
3 Posts
0
20
June 20th, 2025 14:23
UPS Lost my Dell Laptop
It has been three days and neither UPS nor Dell is taking any responsibility. I ordered the laptop on June 17th. There has been no update on UPS tracking. I spoke to UPS and they said that the package is lost and Dell needs to talk to UPS. I called Dell and they have raised a "ticket" which seems to be taking forever. In the meantime, I am out a laptop and more than $1500.
I need Dell to either (a) send me a replacement laptop or (b) refund my money.
No Events found!
DELL-Cares
Moderator
•
27.1K Posts
0
June 20th, 2025 14:41
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the order and do apologize for the inconvenience caused.
We are here to help you.
Kindly, private message us the details for us to assist you.
ejn63
10 Elder
•
28.6K Posts
0
June 20th, 2025 14:43
Notebooks are built in China and shipped in bulk to your home country. It's perfectly normal for that to take a week or more. Had UPS even received the notebook (your tracking number appears active once it does)?
If not, it's likely on a cargo flight or awaiting one from Southeast China to your home country.
RajeevRajaram
1 Rookie
•
3 Posts
0
June 20th, 2025 14:48
@DELL-Cares I don't know how to send you a private message
RajeevRajaram
1 Rookie
•
3 Posts
0
June 20th, 2025 15:39
@ejn63 This laptop was shipped from Tennessee.