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1 Rookie

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2 Posts

14

May 20th, 2025 13:09

Untrackable

Laptop built & read for despatch (China) 2 days ago but courier not collected, so cannot track or get information as to what's happening (if anything)!

10 Elder

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28.7K Posts

May 20th, 2025 13:17

You won't be able to track the order until it arrives in in the destination country.  That can take up to a couple of weeks.

Moderator

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27.1K Posts

May 20th, 2025 13:26

Hi,

Thank you for writing to Dell.

I'm sorry to hear about the issue with the order and do apologize for the inconvenience caused.

We are here to help you.

Kindly, private message us the details requested for us to assist you.

1 Rookie

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2 Posts

May 20th, 2025 13:27

So is the message in my Dell account/ order page "Your order is yet to be picked up by the local carrier; for accurate delivery dates, please check ‘Track Your Order" incorrect & it has left Dell? 

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