U3223QZ experience

I purchased a Dell U3223QZ monitor about a year ago, and it has been nothing short of a nightmare. From the start, the built-in microphone and camera system didn’t function properly. After spending countless hours on troubleshooting with Dell support, they concluded the monitor was faulty and sent me a replacement.

While the new unit resolved the camera issue, the microphone still didn’t work. Dell then sent another replacement, which arrived damaged. A third replacement followed, but the microphone issue persisted.

I involved our IT department, who upgraded the computer’s memory and added a new USB hub, which helped slightly—but not enough. The computer itself is also brand new from Dell, so it’s unclear whether the root of the problem lies with the monitor, the computer, or both.

I’ve repeatedly asked Dell to help diagnose the issue further, but their customer service has been frustratingly evasive. Every time I call, they collect the service tag, then pass me from one representative to another, restarting the process until I give up. It feels like they are deliberately running me in circles.

I suspect Dell is aware of this issue, especially since the U3223QZ model has now been discontinued. Instead of addressing the problem honestly, they appear to be avoiding responsibility.