The worst customer service I have ever experienced in my entire life.

I ordered an Area 51 desktop on the 6th. The pc was sent back by carrier due to damage in transit. I was never notified of this. I contacted CS after the delivery date passed with no tracking update. I also noticed before calling that a return/refund was initiated without my consent and knowledge. 

I spoke to CS for over an hour to get this resolved. I declined a refund and told them to cancel the return. I asked for a replacement. The last person I spoke to said they will cancel it and request for replacement.

I received 2 emails and i attached them as proof.  One said that the return will be canceled in 24 hours. The 2nd email says a replacement was successfully initiated.

Return wasn't canceled and no replacement sent. I called on Monday and was told the replacement was still being worked on. I asked if I will get a new tracking number. I was told yes.

Tuesday,  my order page showed that the refund was going through. I used Dell Financing and they told me there was nothing they can do. I asked why was it going through when I was told the request would be canceled as per email. They had no answer and just connected to me to customer service.

This morning, customer service told me I can reorder. I told them I can't because I went through Ratuken and got 10% cashback. Now it's at 2%.  I also used my job discount and bought it during a sale on the site. I told them they would probably have to apply the cashback price I would have received themselves. I saved  about $1886 after everything. I asked can this be applied to the reorder. I was told no and they can only give a $175 credit. Why would you guys expect me to be happy with paying more? That isn't a resolution. I asked to be transferred to management/supervisor. The lady kept telling me I can order and the refund will be going through soon. I kept asking to be transferred and then she told me someone will callback which didn't happen.

It's not my fault I never received my package because the carrier damaged it. It's not my fault I was never notified about the damage. It's not my fault a return was initiated without my knowledge and consent. It's not my fault I was told the return would be canceled and a replacement sent and that agreement was not kept.

I need to speak to someone at the top. This whole situation is senseless.

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