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March 26th, 2025 05:15
Rakuten Cash back not received, 45 days
Hey Dell,
I made an order on Christmas and my order has both shipped and arrived a few days after the purchase. I have already contacted Rakuten and they said that they needed Dell to send them information regarding my purchase. I have waited up to 45 days and they said still no response from dell and they gave 20% BEFORE TAX amount as "courtesy". (normally it would be after tax amount) i'm wondering if things can be resolved better here.
Thank you,
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DELL-Cares
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27.1K Posts
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March 26th, 2025 05:37
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the cashback and do apologize for the inconvenience caused.
We are here to help you.
Kindly, private message us the details for us to assist you.