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October 24th, 2024 19:12
Rakuten Cash Back Missing from July Purchase
I purchased an Alienware laptop for my son in July through Rakuten and have never received cashback. I have reached out to Rakuten who opened an inquiry but says Dell has never responded. It has been well over the 45 day mark. Tried calling Dell Customer Service and they told me they don’t deal with this?
No Events found!
CMor72
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January 7th, 2025 18:19
Actually it took a long time but I provided the details Dell Support requested and I did get the cash back added to my Rakuten account. If I knew how to mark this thread resolved I would!
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DELL-Cares
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October 24th, 2024 19:18
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the cashback and do apologize for any inconvenience caused.
We are here to help you.
Kindly, reply to our private message with the details requested for us to assist you.
CMor72
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October 24th, 2024 19:24
<Private data removed from public view. DELL-Admin> on July 15, 2024 in the amount of $3562.19 purchased via Rakuten was never reported to Rakuten for my cashback. This was during Amazon Prime days and the cashback returns were higher. Rakuten has requested payment from Dell and has not received a response. Please confirm the purchase with Rakuten so I can get my cashback please.
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Mac2H
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October 27th, 2024 18:12
I bought a Dell PC, via 20% cash back from Rakuten. The amount showed in my Rakuten queue the next day, and then disappeared. I’ve worked with Rakuten directly, who has not been able to contact Dell. It’s been over two weeks and no money showing. What is going on???
KraKdeKu
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January 7th, 2025 17:54
It happens way too often.
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OrEd
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January 7th, 2025 18:02
@KraKdeKu i definitely think so too! Rakuten is not giving me 12% back on Alienware purchase in October.
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KraKdeKu
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January 7th, 2025 18:03
clear in Canada regarding this.
(edited)
KraKdeKu
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January 7th, 2025 18:21
And what did they ask for ?
CMor72
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January 7th, 2025 18:34
@KraKdeKu They asked for a screenshot as proof of my inquiry with Rakuten.
KraKdeKu
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January 7th, 2025 18:36
@CMor72 I'll try that then. Ty
OrEd
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January 7th, 2025 18:50
@CMor72 thats a good approach.
I have a communication with Rakuten...all 9 emails