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December 8th, 2020 09:00
Purolator shipping problems
When I ordered a dell xps laptop on November 23rd, I was expecting it to be delivered in 2 weeks time (which I think is reasonable). The shipping label was created on the very next day and it was picked up by purolator 4 days later. After more than week, I got a notification saying “Carrier expects delivery delay due to missed connection”. One more week following this notification, I finally see that it is out of delivery on Dec 4, and by 1pm I get a message saying “delayed due to missed delivery” which apparently means that the driver was unable to complete his deliveries for the day. I again get a message on Dec 7, that it is out for delivery and one hour later, get notified that the address is incomplete, and correction is required (although I receive multiple packages everyday on the exact same address). When I called purolator, they said that they can’t change address for this shipment and it has to be changed by dell. Upon chatting with a dell representative, they asked me to call purolator and that they can’t do anything about it. I am stuck in an endless loop where both parties are asking me to call the other. Nobody expects a delay of 3 weeks when they place an order. I wish dell served their customers better.
MAnees
1 Message
1
December 18th, 2020 10:00
Hi @Swadha
You are not the only one facing this. BTW, have you received your package?
I also ordered a computer from Dell and today it's Dec 18th but still, PURO-LATER has not delivered and it's the same excuse "Delayed due to missed delivery". DELL should take some action and stop using this service. Otherwise preferably, next time I will not buy anything from the Dell store.
DELL-Cares
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27.1K Posts
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December 20th, 2020 19:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the Order # and the registered owner's name via private message here https://dell.to/3paN2zl? I'll have it checked right away.
-Susanna
konstantin7
1 Message
1
November 26th, 2021 08:00
I have the same problem now in 2021.
Package was picked up by Purolator 2 days ago.
However on their tracking tool the status is: Label Created.
Each time the package is shipped by Purolator, it is delayed for weeks!
I called their technical support and they just don't care.
Please stop shipping items with Purolator!
PureLate
1 Message
0
December 7th, 2021 16:00
Having same issue with Purolator. Shipping label created since 26NOV21 and so far no movement. They have worst customer service with zero action.
Valistar
2 Intern
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132 Posts
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December 7th, 2021 17:00
Your new rig is coming from China....soon as it hits stateside, you'll get an update.
Purolator
5 Posts
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December 8th, 2021 15:00
Hello, thank you for taking the time to write this review. We apologize for any inconvenience stemming from this incident. Could you please email us your tracking number? We'll look into this for you. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com