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176
February 11th, 2024 16:49
Purchased a monitor, was charged and says payment didn’t go through
I purchased a monitor, my payment was declined because my bank needed to verify that it was me purchasing. After verification I fixed the bank information and resubmitted. I was then charged and sent an email that my payment was processed and the order was received but I have not received an email confirmation and it says payment failed. Will my order be shipped? I don’t want a refund I want the monitor I purchased
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ejn63
10 Elder
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28.7K Posts
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February 11th, 2024 16:58
No, the order will be cancelled and you'll need to place a new one.
Your best option is to call Dell to find out where and why the order failed.
Jonathaneric33
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February 11th, 2024 17:11
It seems this is a recurring issue with other people online. How exactly can I fix my payment, be charged, and told I will get my money back in 5 business days, prolonging the delivery date for this item by a week?
ejn63
10 Elder
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28.7K Posts
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February 11th, 2024 18:20
Instead of asking the same question a second time, call Dell and find out why the order failed. They may be able to assist you in placing a new order immediately rather than waiting for a release of the hold on the funds.
Jonathaneric33
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February 11th, 2024 20:45
Their customer service is not available on the weekend, hence why I turned to this option