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2 Posts
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19
June 6th, 2025 08:45
Pro support ends in a month after purchase.
Hi all
I have purchased Dell Vostro 3520 yesterday 5 June 2025. After coming home, I checked it for online support. It said 'Pro support ends on 25 July 2025. ' Does it mean a used laptop has been sold to me? What shall I do? Moreover, @ key is under " symbol while @ symbol has " key.
Location= Islamabad Pakistan
Thank you
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DELL-Cares
Moderator
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27.1K Posts
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June 6th, 2025 08:59
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the warranty and do apologize for the inconvenience caused.
We want to look into this for you.
Kindly, private message us the details requested for us to assist you.
ejn63
10 Elder
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28.6K Posts
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June 6th, 2025 10:54
Contact your seller for an explanation. This is a 2022 model system, so one way or another it is not new -- even if it has simply been sitting in inventory for 2-3 years.