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3 Posts
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July 15th, 2025 07:33
Pathetic Service of chat tech support team
I want to highlight the sheer stupidity and lack of intent towards customer resolution of the chat team. I had a very simple issue which got resolved with the on call team. Not before an extremely frustrating encounter with chat support.
The chat support team wanted me to do a wierd ownership transfer before deep diving into my complaint. The stupid part is that I am the owner and they still wanted to get an ownership transfer done to myself because according to their data base I was not the owner. It essentially means that someone at dell one fine day changed something internally and they wanted the customer to do something that is absolutely foolish. (same owner transferring ownership to himself) Needless to say that i shared ST number, Invoice etc.
All this verification was not required when I extended the warranty a month back. To this logic, Kalpana who was the supervisor had no answer.
MOST PATHETIC SERVICE THAT I HAVE EVER SEEN
DELL-Cares
Moderator
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27.1K Posts
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July 15th, 2025 08:03
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the ownership and do apologize for the inconvenience caused.
We are here to help you.
Kindly, private message us the details requested for us to assist you.
Nik540
1 Rookie
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3 Posts
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July 15th, 2025 08:04
Look at the response. It essentially means, while chasing sales numbers-Checks are overlooked and while availing the service they are brought forth. Wow
Chino de Oro
9 Legend
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8.1K Posts
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July 15th, 2025 08:12
Re: It essentially means that someone at dell one fine day changed something internally and they wanted the customer to do something that is absolutely foolish. (same owner transferring ownership to himself).
Am not working for Dell and not speaking about your certain case. But, I know there is certain event that would required customer to submit ownership transfer request for their warranty coverage and eligibilities. Product relocation is one of them. See partial screengrab below.
Relocated: Your Dell product has been permanently relocated or moved to another country or region (6 months or more).
Nik540
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July 15th, 2025 08:16
@Chino de Oro Thanks for sharing this My follow up question is, why was this not brought up when I purchased warranty extension a month back.
Why do all these issues come up when you want to avail a service.
Chino de Oro
9 Legend
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8.1K Posts
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July 15th, 2025 08:47
The way I see it, Dell is just like every other businesses, many things are in the fine prints. Not a debatable subject, just the purchase terms and rules customers accepted at point of sale. During the pandemic, everything, and I meant everything has had to be online. Sales and services required a lot of changes to adapt. Then, wars, conflicts, businesses pulled out certain regions. Leaving many customers with confusions and got to learn and deal with new rules. Changes in tariff, VATs, logistics are going to impact these services and terms at near future as well.
Just wanted to point out in my previous post that there was valid reason for requesting change made to someone warranty coverage. Knowing that, requesting ownership transfer to oneself is not foolish after all.