1 Rookie
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28 Posts
0
22
November 25th, 2024 20:36
Original configuration disappeared from Support pages
The original configuration based on Service tag or Express Service Code was the best possible way to discover specific components of Dell laptops and to download the proper drivers, look for upgrades, etc. Unfortunately I have been unable to find it since the redesign of support pages a few days ago. Am I stupid, or it is really missing?
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DELL-Chris M
Community Manager
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56.8K Posts
0
November 27th, 2024 12:33
* I went HERE
* Entered my work Latitude 5520 Service Tag in the blank
* Clicked Search
* On the right under "Quick links", click "Review specifications"
* Click "Expand all" to see all of the hardware and software that shipped
DELL-Chris M
Community Manager
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56.8K Posts
0
November 26th, 2024 14:07
* I went HERE
* Entered my work Latitude 5520 Service Tag in the blank
* Clicked Search
* My specific Latitude 5520 page appeared
* On the left side I clicked, Drivers & Downloads
* It showed a driver tab for my specific Latitude 5520 (33), then a second driver tab for all Latitude 5520 (93)
ilian359
1 Rookie
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28 Posts
0
November 26th, 2024 21:34
Partially usable, but not providing information about all of the components.
ilian359
1 Rookie
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28 Posts
0
November 27th, 2024 20:08
Yes, you are right. The functionality is available again. Case closed :)