Order cancelled with payment failed but cash reward has not been refunded

Hi,

I placed this order which failed to process due to a payment issue. The payment details cannot be updated as the order is cancelled. I would like to replace this order but the £150 dell cash reward that was applied to this order has not been refunded back to the account. 

Please advise 

• 1. Order Date:
  2. Mar 23, 2025
• 1. Dell Purchase ID:
  2. <Your private information was removed from public view. DELL-Admin>
• 1. Order Number:
  2. <Your private information was removed from public view. DELL-Admin>