Onste service complaint

<You replied to a 9 year old 2016 post? Started your own thread to generate a unique case for you. Removed your private information from public view. DELL-Admin>

Okay Dell is this a joke?

Case:
Work order:
Service tag:

I'm going to file a complaint with the Better Business Bureau and any other agencies I find during my search for satisfaction. This work order was completed on 4/14/2025 1:36:27 PM, when the technician did not arrive until approximately 3:20PM. The technician must be houdini, it also show completed as (Yes), when the problem still exists and the touch pad was never delivered to the technician. These are unacceptable issues that do not support the Dell Technologies Mission Statement. "We value our customers, ". Dell's employee went on to say "Rest Assured I'll Take Care of This" did not happen or my computer would have been replaced by now since this has been going on since December 2024.

Dell Technologies Mission Statement

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio spanning from edge to core to cloud. We value our customers, winning together, innovation, results and integrity.