Not happy with Dell sales site or exclusive store

Chat Started: Wednesday, October 29, 2025, 16:39:21 (+0530)

( 1s ) Dell Sales Chat: Thank you for contacting Dell, how can we help you get to the right place? Select from the below options.
( 3s ) Dell Sales Chat: {ChatWindowButton:Getting help with a new purchase,Assistance with an order I have already placed,Technical support for a product I already own}
( 9s ) rohit sharma: Getting help with a new purchase
( 11s ) Dell Sales Chat: If you need help with a new order, please select what kind of products interest you.
( 13s ) Dell Sales Chat: {ChatWindowButton:Business,Home}
( 15s ) rohit sharma: Home
( 17s ) Dell Sales Chat: We have the following products for Home. Please select the option you need assistance with.
( 19s ) Dell Sales Chat: {ChatWindowButton:Extended Warranty,Purchase New Personal Computer}
( 21s ) rohit sharma: Purchase New Personal Computer
( 24s ) Dell Sales Chat: Would you like to receive a copy of the chat transcript via email after the session?
( 25s ) Dell Sales Chat: {ChatWindowButton:Yes,No}
( 30s ) rohit sharma: Yes
( 32s ) Dell Sales Chat: Great. Let’s connect you to a Sales Advisor.

Agent Chatbot transferred the chat to QueueId 00G6g000000Hf1iEAC

Chat Started: Wednesday, October 29, 2025, 16:39:56 (+0530)

Chat Origin: DELL.CONNECT.DEFAULT

Chat Transferred From Dell Sales Chat To Dell Advisor - Ginnayyagari

( 45s ) Dell Advisor - Ginnayyagari: Welcome to the Dell India Sales Chat! My name is Deepika and I will be your Dell.com Sales Chat Expert. You can connect to me at Ginnayyagari_D
( 48s ) Dell Advisor - Ginnayyagari: Hello, How are you doing today?
( 1m 1s ) rohit sharma: your wait
( 1m 12s ) Dell Advisor - Ginnayyagari: How can i help you with your purchase?
( 1m 27s ) rohit sharma: call me
( 2m 13s ) Dell Advisor - Ginnayyagari: I'm from chat team, I do not have access to call, I can assist you on chat, please tell me how can i help you?
( 2m 59s ) rohit sharma: ok
( 3m 12s ) rohit sharma: db 16250 ultra5
( 3m 17s ) Dell Advisor - Ginnayyagari: ok
( 3m 56s ) Dell Advisor - Ginnayyagari: I see this model is out of stock if you can help me with your needs I can suggest you another model
( 4m 22s ) rohit sharma: when its avaiable
( 4m 57s ) Dell Advisor - Ginnayyagari: We have already raised a request to the team and waiting for the update from the team to help us with exact date when it will be back
( 5m 14s ) rohit sharma: we need urgent
( 5m 17s ) Dell Advisor - Ginnayyagari: if you can help me with the best email I can notify you once we have the update on the stock
( 5m 29s ) rohit sharma: if u cant sale than i will go to with hp
( 5m 36s ) rohit sharma: hp ultra 5
( 5m 44s ) Dell Advisor - Ginnayyagari: I understand you need it urgent, however, this model is out of stock and cannot place order
( 6m 10s ) rohit sharma: than i will buy hp laptop
( 6m 17s ) Dell Advisor - Ginnayyagari: sure, if you see the same model available with other brands you can definitely purchase it as you need it urgently.
( 6m 36s ) rohit sharma: close your dell website
( 6m 47s ) rohit sharma: and your dell stre
( 6m 50s ) rohit sharma: store
( 7m 8s ) rohit sharma: ultra 7 16 inch
( 7m 22s ) rohit sharma: ????????
( 7m 24s ) rohit sharma: ??
( 7m 26s ) rohit sharma: ??????
( 7m 28s ) rohit sharma: ????????
( 7m 30s ) rohit sharma: ??????????
( 7m 37s ) rohit sharma: why u silent
( 7m 39s ) rohit sharma: u sleep
( 7m 51s ) Dell Advisor - Ginnayyagari: sir, I'm on multiple chat please wait for me to respond
( 8m 5s ) Dell Advisor - Ginnayyagari: we are on multiple chats and need time to respon
( 8m 14s ) Dell Advisor - Ginnayyagari: we do not have ultra 7 as well in stock
( 8m 58s ) rohit sharma: ultra 7 226v
( 9m 24s ) rohit sharma: 16pro is avilable on your website
( 9m 51s ) Dell Advisor - Ginnayyagari: yes we have Dell Pro 16 Laptop for ₹118,973.45

Processor
Intel® Core™ Ultra 7 265U vPro® (12 TOPS NPU, 12 cores, up to 5.3 GHz)
Operating System
Windows 11 Pro
Video Card
Integrated Intel® graphics for Intel® Core™ Ultra 7 265U vPro® processor
Memory
16 GB: 1 x 16 GB, DDR5, 5600 MT/s (5200 MT/s with Intel® Core™ processors)
Storage
512 GB SSD
Display
16", Non-Touch, FHD+, 300 nit, 45% NTSC, Anti-Glare, FHD+IR Cam
( 10m 40s ) rohit sharma: not pro
( 10m 51s ) rohit sharma: its ultra 7 226 v
( 12m 18s ) Dell Advisor - Ginnayyagari: I see you have mentioned 16pro
( 12m 42s ) Dell Advisor - Ginnayyagari: ultra 7 226 which model?
( 13m 5s ) rohit sharma: 16 plus
( 13m 29s ) Dell Advisor - Ginnayyagari: Sir, I have already mentioned that 16 plus ulta 5 and ultra 7 are out of stock
( 13m 56s ) rohit sharma: why these product not available
( 14m 29s ) rohit sharma: i highly recomended please remove these product
( 14m 42s ) rohit sharma: get lost form india
( 14m 52s ) rohit sharma: yur are a fraud company
( 14m 59s ) rohit sharma: fraud
( 15m 54s ) Dell Advisor - Ginnayyagari: I already incomed you all the details you keep on asking same thing again and again
( 16m 13s ) Dell Advisor - Ginnayyagari: I have another customers to server I cannot waste my time answering the same question