Unsolved
1 Rookie
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12 Posts
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174
March 25th, 2025 16:18
Nobody will give me my account number
<Your Forum username cannot contain profanity. It was changed. DELL-Admin>
Everyday I get spammed with calls from Comenity saying I have an overdue balance. I ask them for my account number so I can log in and see it and they won’t give me it over the phone. I email them and ask them for the account number, and they still won’t give me it. So how do you expect me to pay if nobody will give me my account number? Because as of now they’ve violated federal law which prohibits debt collectors from contacting you more than seven times within a seven day period and they’ve contacted me over 10 times in a single week.
No Events found!
DELL-Cares
Moderator
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27.1K Posts
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March 25th, 2025 16:37
Hi
Thank you for contacting Dell.
We have sent you a private message. Please reply to it with the requested information so that we can check and assist you further.
Regards,
socko90
1 Rookie
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12 Posts
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March 26th, 2025 16:48
It’s been almost 24hrs and they haven’t found my account for anyone coming across this thread.
socko90
1 Rookie
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12 Posts
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March 27th, 2025 14:58
48 hours now and still nothing.
socko90
1 Rookie
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12 Posts
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March 29th, 2025 17:49
4 days and still no account number
socko90
1 Rookie
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12 Posts
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March 31st, 2025 16:53
6 days still no account number.
socko90
1 Rookie
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12 Posts
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April 2nd, 2025 15:47
7 days no account number and @DELL-Cares closed their conversation with me in my dms so I can no longer ask for updates. Thanks for that Riya because how is the complaints department gonna send me a letter if you don’t know where I live?
socko90
1 Rookie
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12 Posts
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April 2nd, 2025 16:25
Been having a major issue where nobody from dell or comenity will give me my account number so I can make some “past due payments” they claim I have. Got no answers for a week other than they escalated it to the complaints department who would send me a letter and then closed the conversation, but Yall don’t know where I live because I can’t log into my account to change the address I was living at 10 years ago. This is the most unprofessional company I’ve had to deal with. You clearly want my money but make it impossible for me to give you any.
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socko90
1 Rookie
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12 Posts
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April 5th, 2025 23:07
Still nothing. This company is <Violation. Read the Forum Code of Conduct. DELL-Admin>
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socko90
1 Rookie
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12 Posts
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April 5th, 2025 23:11
Still nothing. <Violation. Read the Forum Code of Conduct. DELL-Admin>
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socko90
1 Rookie
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12 Posts
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April 6th, 2025 14:19
Still nothing. <Violations removed. DELL-Admin>
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socko90
1 Rookie
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12 Posts
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April 15th, 2025 16:32
Still nothing. Guess I don’t have to pay since I clearly won’t be getting my account number.
Retired from Dell
1 Rookie
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1 Message
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May 10th, 2025 03:31
I’m a retired salesperson from Dell, and recently purchased a Dell myself. When I applied for my account, I waited on purchasing, because the models had changed over, and wanted to do my research properly.
In the meantime, my information about my Dell Pay Account arrived in the mail. You should soon receive the same letter. It has all the information you’re looking for, and what you’ll need to register online.
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