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52
October 8th, 2025 17:27
New laptop, Amazon, return due to flickering
I order Dell Laptop on 1st Oct 2025 from Amazon website which was delivered to me on 4th October 2025. Upon switching on I found screen flickering issue. I had raised a complaint regarding the issue on Amazon website on 5th Oct 2025. The Customer care representative advices me to raise a complaint with brand as well. The technician from Amazon visited and checked the laptop and found the reported issue to be true. As I have been covered under replacement program I request you to look into the matter and resolve my issue. Screen image is also attached for your reference.
regards
kamal
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Kamaldeep18m
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October 8th, 2025 23:40
My laptop / purchase comes under replacement policy by the brand. I have put formal complaint to Amazon ( Seller) in my case. To which they replied to raise a complain with the brand. The brand will have to replace the item or provide a denial letter.
ejn63
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29.6K Posts
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October 8th, 2025 19:16
You have two options:
If you're looking to have the system replaced or refunded, it's your seller who needs to make that happen. Amazon is decent with returns/refunds. The same can't be said for sellers on Amazon, which sounds like the situation here.
If it's a repair you want, then make sure you register the system with Dell, and call for repair (NOT replacement).
Dell is not going to replace a system you purchased from a third party.